Terms & Policies

 

1. Booking. 1.1 In order to book one of the Tours you’d like to join, you have to submit a booking request. The booking request can be made by email to info@nomadandjules.co. After confirming your participation, you will receive the payment instructions. Your place is secured only at the moment of the receipt of your payment. Once we receive your payment, you will get an e-mail with an invoice that will serve as an official confirmation of your reserved place(s). Bookings can be made up to the day specified on each tour’s individual details page. Only the person(s) booked may attend. You cannot bring non-participating companions.

1.2 Please note: The type of trips we offer requires flexibility and you must allow for alternatives. For this reason the outline itinerary and the tour description must be taken as an indication of what may take place on the tour, and not as a contractual obligation on the part of DOBROTA VENTURE INC., which reserves the right to modify certain information contained in the Tours documents if the circumstances make it necessary (transportation, lodging, meals provided, transport, tours, excursions and other services included in the package, etc), but always respecting the same quality level of the original expected services. In the rare cases where some changes are necessary, the client will be informed via e-mail.

2. Payment. 2.1 Full payment is due at the time of booking. The full payment will need to be made no later than the date specified in the details of the Tour. The client will be informed of the payment information in an e-mail after submitting the interest request. We reserve the right to change any of the prices, service or other particulars of a trip before we enter into a contact with you. If there is a change we will notify you before we enter into such a contract.

2.2 Payment System. Payments can be made via credit card or ACH into our bank account. You will be informed with the payment information in the e-mail received upon submitting your booking form. Only when DOBROTA VENTURE INC. receives your payment, your booking will be completed. You will receive an electronic invoice by e-mail, which will serve as confirmation of booking.

3. What’s Included. Accommodations and meals as indicated in the description of the Tour; educational/travel materials; pre-departure information; ground transportation during the tour; airport transfers; services of DOBROTA VENTURE INC. tour leader and the partner tour operator on the ground.

4. What’s not Included. Air transportation to the place of the Tour and related fees (except as indicated in the detailed info); passport and visa expenses; luggage/accident/travel insurance; personal expenses; any other items not specifically noted as included in the description of the Tour. Please note: Flight booking is the client’s responsibility and DOBROTA VENTURE INC. is not responsible for any expenses, loss or other damage caused to you by the acts or omissions of the carrier. 

5. Accommodation. 5.1 The price is quoted on a double room occupancy basis. Single occupancy is available for an additional fee.

5.2 If you have any special dietary or other requests you should inform us of these prior to departure. We will advise the relevant supplier of your requirements, but we cannot guarantee that such requests will be met and will have no liability to you if such requests are not met.

6. Smoking Policy. We do not permit smoking in the vehicles or indoors during meals or workshop sessions.

7. Travel Papers. It is the client’s sole responsibility to ensure that passports, visas, appropriate travel insurance, health certificates, proof of vaccinations and any other required documentation are all in order for the countries to be visited during the Tour. All information and advice given by us on visas, vaccinations, climate, clothing, baggage and special equipment is given in good faith. DOBROTA VENTURE INC. shall not be held liable for any consequences, damages or claims if the client prior does not correctly attend to the client’s documentation and related matters as contemplated herein.

8. Cancellation Policy. 8.1 DOBROTA VENTURE INC. reserves the right to cancel any Tour prior to the date due to a low number of participants or tour leader's personal illness. In the event of a low number of participants or illness, all DOBROTA VENTURE INC. Tour fees and retainers will be refunded in full or may be transferred to another tour within 12 months of the previously booked Tour. No fees will be charged. DOBROTA VENTURE INC. reserves the right to cancel any Tour/s for any reason. In the unlikely event of a cancellation, DOBROTA VENTURE INC. Tour fees will be promptly refunded. This refund will be the limit of DOBROTA VENTURE INC.’s liability. DOBROTA VENTURE INC. is not responsible for any issues, expenses or damages which may occur as a result of cancellation.

8.2 We encourage you to purchase travel insurance that offers cancellation coverage. Any cancellation by the client must be made in writing (email acceptable). The date on which the letter is received by us will determine the cancellation fees that are applicable. 

These fees are expressed as a percentage of the total trip price and are as follows: 

  • 60 days or more before departure: cancellation fee is 15% of the total booking cost; the remainder of the payment made to DOBROTA VENTURE INC. with respect to the cancelled product will be refunded.

  • 59-30 days before departure: cancellation fee is 50% of the total booking cost; the remainder of the payment made to DOBROTA VENTURE INC. with respect to the cancelled product will be refunded.

  • 29 days before departure: cancellation fee is 100% (booking cost is non-refundable). No further refund will be payable.

The following exception to the cancellation policy applies:

8.3 In case of client's medical emergency, cancellation fee is waived and full refund is granted as long as client provides a documented proof by a medical provider that he/she is unable to travel. Cancellation by the client must be made in writing (email acceptable).

9. Liability of Participants. As a participant in DOBROTA VENTURE INC. Tours you should be aware that by taking part in a Tour you can run certain risks related to travel, transportation, outdoor activities, eventual remoteness of medical facilities, etc. You assume all risks (property damage, injuries, medical expenses, repatriation expenses, death, economic losses, transportation costs for the abandonment of the trip, etc.), and hereby release DOBROTA VENTURE INC. and hold it free from any and all liability, actions, causes of actions, debts, claims, and demands of every kind and nature in connection with their participation in any Tour arranged by DOBROTA VENTURE INC and its partners. The terms hereof shall serve as a release and assumption of all risk for the client, his/her heirs, executors and administrators, and for all members of the client’s family. When booking a Tour with DOBROTA VENTURE INC., all clients automatically agree to have read, understood and accepted these Terms and Conditions, which constitute a binding contract between DOBROTA VENTURE INC. and the client. Also, the client agrees to have reviewed the preliminary information given by DOBROTA VENTURE INC. concerning the particular Tour, have correctly prepared himself/herself and arrive at the meeting point of the Tour with the necessary equipment indicated. DOBROTA VENTURE INC. will not take any responsibility for clients who are inadequately prepared physically and/or equipment-wise. All participants are financially liable for property and personal damage, even accidental, caused to third persons or property, including those owned by DOBROTA VENTURE INC. Each participant is responsible for himself/herself and his / her own material/equipment. DOBROTA VENTURE INC. assumes no liability for any loss, damage or theft of luggage, clothing, photographic equipment or personal items of its clients, which should remain under the supervision of the client for the duration of the Tour. By registering for a DOBROTA VENTURE INC. Tour, the participant certifies that he/she does not have any mental, physical, or other condition or disability that would create a hazard for him/herself or other participants.

10. Liability of DOBROTA VENTURE INC. This section defines our responsibility with respect to all of our Tours or workshops, please read it carefully: DOBROTA VENTURE INC. is not liable for any damages, losses, or expenses of whatever cause or nature, including those resulting directly or indirectly from acts of God, detention, annoyance, weather, quarantines, strikes, civil disturbance, theft or criminal activity of any kind, government regulations, or any other occurrences over which there is no control. IN NO EVENT SHALL DOBROTA VENTURE INC. HAVE ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, HOWEVER CHARACTERIZED. DOBROTA VENTURE INC. reserves the right to substitute workshop facilities, and to alter the itinerary when deemed necessary or advisable. The right is also reserved to cancel any tour or workshop prior to the start date upon the refund of all payments received, which shall release DOBROTA VENTURE INC. from further liability. DOBROTA VENTURE INC. is not responsible for additional expenses incurred by trip members in preparing for the tour or workshop (i.e. non-refundable advance-purchase air tickets, equipment, etc.) DOBROTA VENTURE INC. reserves the right to decline to accept or retain any member of any trip should such person’s actions impede the operation of the trip or the rights or welfare or enjoyment of other members of the trip, and it is agreed that no refunds will be given in such circumstances. DOBROTA VENTURE INC. reserves the right to take photographic or film records of any of our trips, and may use any such records for promotional and/or commercial purposes. DOBROTA VENTURE INC. strives to provide a safe environment for all participants to learn and photograph in. There are always risks associated with travel, DOBROTA VENTURE INC. is not responsible or liable for any injury, illness or death as a result of tour/workshop participation.

11. Privacy Policy. DOBROTA VENTURE INC. commits to respect the legislation on protection of personal data and commits not to provide, in any form or condition, this information to other organizations or companies.

12. Complaint Resolution. The client must communicate any perceived failure in the performance of this contract on the spot to the tour leader thus giving the tour leader the opportunity to achieve a satisfactory solution. Should this not be possible, you should make your complaint known to us in writing within 28 days of the completion of the tour.

13. Acceptance. By providing payment for the tour for you are agreeing to accept all of the above conditions.